C L I E N T  | A G R E E M E N T

PERSONAL CHEF SERVICES


TERMS AND CONDITIONS:

The Cooking Collaborative is a small-scale catering and personal chef business made up of culinary professionals who provide in-home culinary services, education, and instruction. 

We are not practicing nutritionists or registered dietitians. We prepare nutrient-dense, wholesome, and honest dishes for our clients, however we are not licensed to provide nutritional guidance or medical advice, diagnosis, or treatment of any kind. For any health concerns, please contact your physician or health-care professional.

It is recommended that you speak to your doctor prior to beginning any new dietary changes.

MENU APPROVALS:

We will send you an email with customized menu options for the week for you to choose from. If desired, you may approve or deny certain items. We communicate the menu options and the approved menu through email. We appreciate approvals to be done 1 day prior to your day of service by 6PM. We reserve the right to cancel our services for the cooking day if a response is not rendered. We do not approve menus over the phone due to any possible confusion or errors in the menu. 

SHOPPING POLICY:

We provide personal chef services, however we do not provide personal shopping services outside of the scope of the approved menu for that week. 

TIME FRAME / HOURLY COSTS:

We will gladly work to meet your hourly requirements however we cannot guarantee how long a menu item will take. To help guide our clients who are seeking to stay within an hourly time-frame, we suggest keeping the menu quite simple (one dressing for the week, two items that are similar, etc) so that this reduces the hourly costs.

FOOD SAFETY:

As a company, we will cook, package, and label all food items. Food items will be cooked to required cooking temperatures to eliminate illness (unless instructed otherwise) and stored properly in your refrigerator.

The Cooking Collaborative does not take responsibility after the food is taken over by the client. Proper handling of the food is turned over to the client once services are rendered. We will provide the client with reheating instructions, however you are responsible for any problems that could occur due to improper storage/handling.

If a product is recalled, The Cooking Collaborative does not take responsibility for conditions that were unforeseen.

CHEF BREAKs POLICY:

The Cooking Collaborative takes the health and wellness of our team very seriously. Due to long periods of standing, we allow our staff to take a full 15 minute break to eat their own packaged lunch, sit down, or answer emails.We thank you for your understanding in the welfare of our staff. If you feel your TCC chef has taken advantage of this policy please contact Deanna Bossert/Owner at your earliest convenience - 610-905-0218.

CANCELATION POLICY:

We appreciate your business and your courtesy of prompt notice. We require a minimum of 48 hours notice if you will be canceling your service for the day. 

If you plan to travel for 1 week or more, we require 1 week (7 full days) in order to run our business efficiently. 

If cancelation does occur without 48 hours notice, or 7 full days due to travel of 1 week, you will be billed $50.00. This is how we earn a living and we appreciate your prompt notice out of courtesy for our services. Certainly, exceptions do apply if an emergency occurs.
 

PAYMENT:

We accept payment by credit card, and free bank-to-bank transfers (check-based processing) via quickbooks within 7 days of the date of the generated invoice, typically 7 days after the previous cooking date. If credit card is chosen as your form of payment, a 2.9% + 25¢ fee is added to your bill for processing. By signing this agreement you agree to pay within this time frame. If you do not make a payment within these 5 days you will be billed an additional $50.00 with an additional $50.00 each 5 days that it is unpaid. Furthermore you understand that an NSF check return will be a an additional charge of $40.00. If legal action needs to take place to collect funds, you agree to to pay interest, cost levied by the bank, as well as attorney fees. 


The Cooking Collaborative, LLC has the right to update this policy without notice.

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